关于双环境、远控、锁控与部署的清晰回答
这里集中回答双环境模式、数据保护、全球远控、屏幕墙、文件与摄像头管理、紧急锁控、权限审计和部署方式等常见问题。
01What is SWZ Watcher?
SWZ Watcher is a terminal security and remote management platform. It integrates dual-environment isolation, global multi-terminal management, screen wall, weak network remote desktop, file and camera management, desktop recording, one-click lock control and auditing capabilities on the same platform.
Product Basics02Which companies and positions is SWZ suitable for?
Suitable for organizations that need to protect executive, financial, R&D, legal, design and customer data. It is also suitable for IT operations, chain stores, branches, expatriate teams and customers with requirements for privatization or offline deployment.
Product Basics03Is there a limit to the number of managed computers?
Product solutions can start with a small number of critical endpoints and scale to large-scale device clusters based on the size of the organization. The official website does not set an upper limit on the number of devices at the promotional level, and the specific capacity and resource planning will be confirmed during deployment communication.
Product Basics04What is the difference between a normal environment and a safe workspace?
A normal environment is used for daily office work, and a secure workspace is used for sensitive business. The two environments are isolated from each other, and the secure workspace is only open to authorized personnel, so that sensitive data is not directly exposed to the general use environment.
Working environment05What usage models are supported in dual environments?
can provide separate environment authorization for a unified entrance according to the delivery plan, or a mode that defaults to a normal environment and allows authorized personnel to enter a safe workspace. Specific access methods and security configurations will only be explained to the appropriate personnel during formal deployment.
Working environment06How to enter the safe workspace?
Enter through the product’s preset authorization method. In order to protect the product security boundary, the official website will not display specific operations, triggering sequences or implementation details. Instructions will be provided to authorized personnel during official delivery.
Working environment07Will employees notice any noticeable difference when using computers on a daily basis?
The product aims to reduce interference to daily processes, and the main workload uses the terminal's own performance. Actual experience will be affected by terminal configuration, network environment and corporate policies, and can be further evaluated through demonstrations and trials.
Working environment08Does SWZ rely on cloud virtual machines as work desktops?
Don’t rely on cloud virtual machines for major workloads. The terminal completes daily calculations locally, and the management platform is responsible for policy, visibility, remote assistance, and audit processing.
Data Protection09If the device is lost or the storage hardware is disassembled, can the data still be read?
Protected data remains unreadable when removed from the authorized environment, reducing the risk of unauthorized access if the device is lost, copied, or the storage hardware is disassembled. Actual security effectiveness depends on both credential protection, enterprise policy, and disciplined deployment.
Data Protection10Is the terminal still protected when offline?
When the terminal is temporarily offline, the protected data remains encrypted; the policy and status will continue to be synchronized after the device comes back online. The management actions that can be performed while offline depend on the deployment and policy configuration.
Data Protection11From what devices can the management platform be accessed?
Supports computers, mobile phones, tablets and web management portals. The screen wall and complex remote control experience is more complete on large-screen devices. The mobile phone is suitable for viewing status, approving and executing emergency lock control.
Remote Management12Can an administrator view multiple terminals on one screen?
Supported. The screen wall can present multiple computer desktops by organization, department, grouping and risk status, and supports real-time preview, carousel and entry into a single terminal. Administrator visibility is determined by role permissions.
Remote Management13Can I use remote desktop in a weak network environment?
Self-developed remote desktop capabilities improve weak network experience through differentiated screen transmission and connection optimization. Actual fluency will still be affected by terminal performance, bandwidth, latency and network stability.
Remote Management14Does it support remote file management?
Supported. Authorized administrators can upload, download, distribute, collect, move and delete terminal files, and related operations will enter the permissions and audit link.
Remote Management15Does it support remote camera viewing and recording?
Supported, but requires independent authorization and strictly limits the scope of use. Camera calling, viewing and recording will record the operating subject, time and target equipment. Customers should complete system announcements, personnel notifications and necessary authorizations.
Remote Management16How to trigger desktop recording?
Real-time, continuous, carousel or event-triggered recording can be selected according to corporate policies and retain necessary event context. The trigger range, access rights and saving method are determined by the customer's system and configuration.
Audit Disposition17How long can videos and logs be saved?
The retention period is configured by the customer based on applicable regulations, internal policies, data types and storage resources. It is recommended to follow the principles of purpose limitation and minimum necessity, and to audit access, export, and deletion operations.
Audit Disposition18What actions can be performed with one-key lock control?
Ability to lock, shut down, reboot, or control data disposal on single or multiple devices based on permissions. Specific actions will be performed based on the deployment environment, online status, and approval policies, and complete audit records will be left.
Audit Disposition19What is the difference between remote lock and data wipe?
Remote locking is used to quickly block access to the data environment; controlled data erasure is used to make target data inaccessible or delete target files within the authorization scope. For both types of operations, it is recommended to configure hierarchical permissions, approvals and traces.
Audit Disposition20How to prevent administrators from abusing permissions?
Limit the excessive authority of a single administrator through role classification, management scope isolation, key operation approval, full-process auditing and access records, and provide traceability basis for abnormal management behaviors.
Security Governance21Can the company not inform employees about its own computers?
Equipment ownership does not mean that all notification and data protection obligations can be ignored. Customers should complete necessary system announcements, personnel notifications and authorizations based on local laws, labor systems, internal regulations and the type of data actually processed.
Security Governance22Is private deployment supported?
Supported. The management platform can be deployed within the enterprise's own infrastructure and security boundaries, and planned based on the organization's size, network and operational requirements.
Deployment method23Is fully offline LAN environment supported?
Support LAN offline deployment. Specific components, upgrade methods, and available capabilities will be confirmed during the solution design phase based on isolation network conditions.
Deployment method24Are hybrid deployments and dedicated servers supported?
Supports SaaS, privatized, LAN offline, hybrid deployments, and dedicated hosted servers that can be combined by geography, department, and data level.
Deployment method25What Windows versions are supported?
The specific support scope is subject to the official product compatibility list. When booking a demonstration, the system version and hardware environment planned to be managed can be provided, and the team will confirm the adaptation.
Product Basics26How to reserve a demo or apply for a trial?
You can submit demonstration requirements through the Contact Us page, or you can use the phone, email, Telegram or WeChat channels currently displayed on the page. After the appointment is submitted, it will enter the management backend of the service team, and a dedicated person will follow up according to the contact information you provided.
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